After you place an order in the Battle.net Shop or any of our in-game shops, you can review it on the Order History page.
Note: Authenticator orders shipped in the United States are delivered by the United States Postal Service (USPS) and will not have a tracking number.
Order Status Messages
- Queued – The payment is still processing, or inventory is not yet available
- Pending PayPal – Waiting for payment processing through PayPal
- Payment Review – Payment information is being verified
- On Hold – The order may need additional data verified
- Processing – The order is being processed
- Shipped / Complete – The order has been shipped
Note: You will not be charged for incomplete orders. Your financial institution might hold the funds for a while, even after an order is canceled or fails, but they should release them again shortly.
- Canceled – The order has been canceled by the customer
- Failed / Declined – The order failed and will not be fulfilled
Article ID: 4500046