Checking Your Order Status


After you place an order in the Shop or any of our in-game shops, you can review it on the Order History page.

Note: Authenticator orders shipped in the United States are delivered by the United States Postal Service (USPS) and will not have a tracking number.

Order Status Messages


  • Queued – The payment is still processing, or inventory is not yet available
  • Pending PayPal – Waiting for payment processing through PayPal
  • Payment Review – Payment information is being verified
  • On Hold – The order may need additional data verified
  • Processing – The order is being processed


  • Shipped / Complete – The order has been shipped


Note: You will not be charged for incomplete orders. Your financial institution might hold the funds for a while, even after an order is canceled or fails, but they should release them again shortly. 

  • Canceled – The order has been canceled by the customer
  • Failed / Declined – The order failed and will not be fulfilled

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