Battle.net Balance cannot be used to purchase recurring World of Warcraft subscriptions, physical goods from the Blizzard Gear Store, or card packs in Hearthstone™ on mobile devices. If you want to use Balance to buy Hearthstone cards, make your purchase on the PC or Mac® version—your new packs will appear in the tablet version, as well.
Gift Card codes are valid for one year from the date of purchase. You do not need a Battle.net Authenticator on your account to use a Battle.net Gift Card.
Note: Gift cards will not work across regions—for example, European cards will not work for players in North America. You can tell which region a card is for by the currency displayed on the front.
Battle.net Gift Cards are available from the following select retailers in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, and the United Kingdom.
If you have trouble claiming a Battle.net Gift Card code on your account, follow the troubleshooting steps below:
- Enter your code carefully. The following characters often look alike:
- B and 8
- 2 and Z
- Z and 7
- 2 and 7
- 4 and H
- G and 6
- E and F
- Ensure that your internet browser is up to date.
- Try using an alternate browser as incorrect settings or caching issues can cause error messages during the process.
- Remove cookies and clear your browser's cache, then try again.
If you continue to experience issues with your code, contact the retailer you purchased the Gift Card from as there may have been an issue with the activation.
Article ID: 6281