Having a proxy enabled may cause Blizzard titles to experience issues with connection, installation, or patching. Follow the steps for your operating system below to disable your proxy settings.


  1. Press Windows Key + R.
  2. Type inetcpl.cpl into the Run window.
  3. Click OK.
  4. Click the Connections tab.
  5. Select Never dial a connection (if available).
  6. Click LAN settings.
  7. Uncheck Use a proxy server for your LAN.
  8. If Use a proxy server for your LAN is already unchecked, try to toggle Automatically detect settings.  If it is checked, uncheck it.  If it is not checked, check it.
  9. Click OK.

Note: Most residential internet users should not be using a proxy server. However, these settings can be accidentally enabled or activated by malware without your knowledge. If either of the proxy settings are checked, be sure to run antivirus software after unchecking them.

Check for Offline Mode in Internet Explorer

  1. Open Internet Explorer.
  2. Press Alt + F.
  3. Uncheck Work Offline.


  1. Choose Apple menu > System Preferences, and then click Network.
  2. Choose the network service you use from the list, Ethernet or AirPort for example.
  3. Click Advanced, and then click Proxies.
  4. Uncheck any protocols that are enabled.
  5. Click OK to save the changes.