Error 3007

Keywords: dropped from game, 3007

Error 3007 can occur when a computer is unable to maintain a stable connection to our Battle.net servers. Select your operating system below, then follow the steps to resolve the issue.

Windows

  1. To bypass your router, plug your computer's ethernet cable directly into your modem. If this succeeds, it means your router may need a firmware update or it may need to be replaced. For information on updating your router's firmware, contact your router's manufacturer.
  2. Joining General chat can help keep your connection active. To join the General chat channel:
    1. Log into Diablo III.
    2. Click the cogwheel icon in the chat box on the left side of the screen.
    3. Click Join Public Chat.
    4. Click General.
  3. Ensure that Windows' Secondary Logon is enabled, which Agent requires to run correctly.
  4. Programs running in the background can interfere with the game. Close any running background applications.
  5. Security software may interfere with the Update Agent. Disable or temporarily uninstall any security programs.

Mac

  1. Your router may become flooded with data and drop your connection to your ISP. Reset your network devices to address this.
  2. If you're using a wireless connection, switch to a wired connection and optimise your internet connection to rule out a connection issue.
  3. Conflicting network information will cause update issues. Try to release and renew your IP and flush your DNS to resolve any conflicts.
  4. A corrupted cache file can cause issues with Blizzard games. Deleting the Battle.net cache folder may resolve issues caused by outdated files.
  5. The folder may be saved on a corrupt hard drive sector. Run the Repair Disk utility to resolve hard drive issues.

Tried everything here?

If you have tried all of the steps for your operating system and still require assistance, please visit our Technical Support Forum or contact us.

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