The articles linked below make up the bulk of our policy concerning behaviour and activity, and we ask that all players keep them in mind while playing World of Warcraft. Each policy was created to help keep World of Warcraft a fun, fair environment for everyone. Violation of any of the following policies may result in account penalties, as outlined in each policy section.
If you would like to appeal a penalty placed on your account, please see How to Appeal Suspensions and Closures.
We have gone to great lengths to make sure that our penalty system is as fair and just as possible. This document clearly defines each type of penalty and how each may be used to protect players' enjoyment of our games.
Who are those mysterious robed figures? The purpose of this document is to give players an idea of what to expect from their interactions with our support representatives.
PvP servers are designed to allow open combat between members of the Horde and the Alliance. As such, players on these servers have a greater ability to resolve issues on their own. This page details our GMs' policies governing PvP realms in particular, as we take a much more hands-off approach where PvP is concerned.
The goal of the role-play server is to establish and maintain the most immersive environment possible. Read our policy to better understand the social responsibilities role-players have in the World of Warcraft. Please keep in mind that these rules are in addition to all the policies listed on this page.
Your choice of a character name is a very important first step that you must make in the World of Warcraft. To start you off on the right foot, we have created some guidelines to assist you in determining if your chosen name is appropriate.
To ensure your time spent in World of Warcraft is safe and enjoyable, we have broken down types of language and behaviour that are inappropriate for the game along with the penalties associated with each type of infraction.
This page details Blizzard Entertainment's stance on the use of third-party programs or utilities, bug exploitation, usage of user interface modifications, and client/server manipulation. These policies are all considered cheating and our intent is to level the playing field for all players.
What is a scam? Will scammers be punished? Will I get my item(s) back? All the answers to your questions regarding Blizzard's stance on scamming in World of Warcraft can be found here.
We realize that mistakes can occur which cause you to lose items, money, or characters. When possible, our support staff may be able to assist you in the recovery of your characters or items. This policy serves to detail how we will address such situations
Article ID: 100644