Running a Pathping Test

Keywords: path ping

A pathping is a tool used to check for losses of network packet integrity between your computer and our servers. Running a pathping is a great way to discover connection issues that may not show up in other latency tests. Follow the instructions for your operating system below.

Windows

  1. Click Start. Windows 8® users start on step 2.
  2. In the search field, type CMD.
  3. Right-click on CMD.exe and select Run as Administrator.
  4. Type pathping xxx.xxx.xxx.xxx > c:\pathping.txt
  5. Replace the Xs with the appropriate server address. Use all IP addresses listed for your region.
  6. Press Enter.
  7. Allow several minutes for the pathping to complete.
  8. A file will be created in your C: drive called pathping.txt.
  9. Type exit and press Enter to close the command window.

Server IP Addresses

StarCraft II

REGION IP ADDRESS
The Americas 12.129.202.154
199.108.62.157
Europe 213.155.155.233
185.60.114.159
Korea and Taiwan 222.231.22.1
Southeast Asia 202.9.67.254

Note: StarCraft II players in the Americas and Europe should test both listed IP addresses.

World of Warcraft

REGION IP ADDRESS
The Americas 12.129.222.10
199.108.62.157
Europe 213.155.155.233
185.60.114.159
Korea 211.115.104.1
Taiwan 210.71.148.11
Oceania 103.4.115.248

Diablo III

Region IP Address
The Americas 12.129.222.10
Europe 213.155.155.233
Korea 182.162.135.1
Taiwan 210.242.235.6
Australia 103.4.115.248

Heroes of the Storm

Region IP Address
The Americas and Oceania 12.129.222.10
199.108.62.157
Europe 213.155.155.233
Korea 182.162.116.1
Taiwan 203.69.111.4

Hearthstone

Region IP Address
The Americas and Oceania 12.129.222.10
Europe 213.155.155.233
Korea and Taiwan 182.162.132.1
 

Classic

Game DNS Server
Diablo
StarCraft
Warcraft
uswest.battle.net
useast.battle.net
asia.battle.net
europe.battle.net

Analyzing a Pathping

Look at the second block of data with the percentages. A clean pathping will have nothing but 0% from your computer to the last hop before our servers. Anything other than 0% may indicate a loss of packet integrity.

Our servers scramble pathping data once it reaches them. You can disregard any data which typically shows as 100% packet loss once the pathping reaches that point. To identify our servers, look for the following suffixes: attens.net, att.net, alter.net, telia.net.

If there is consistent packet loss of 1% or more at your router (hop 0) or modem (hop 1) these components either need a firmware update or need to be replaced. Packet loss anywhere else along the route should be reported to your ISP. Making a post of your pathping data on our tech forums will alert us of the ISP issue as well, and is much appreciated.

Here is a sample pathping test:


Note: This pathping is for teaching purposes only, and does not indicate any past or current ISP issues.
 

Sometimes we may need additional information to diagnose problems. If requested, obtain specific system files or run a trace route on your connection.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!