Before Submitting a Ticket

Have you tried the steps below? Connectivity issues can be caused by malfunctioning network hardware (router, modem, or network card) or security software. Check out these troubleshooting articles which will help resolve the problem you're experiencing.

  1. Make sure your system meets the minimum system requirements (Diablo II)(StarCraft)(Warcraft II)(Warcraft III). If it doesn't, you might want to consider upgrading for an optimal experience.
  2. Programs running in the background may be taking resources that the game needs to run. Try closing background applications and try playing again.
  3. If you have older drivers, update them. Old drivers may cause performance issues.
  4. Check your in-game graphics settings and try turning them down. If the game settings are too high for your hardware, your game performance will suffer.