Is your character missing after you purchased a Character Transfer or Faction Change?

What to do if your payments with these virtual cards are not completing successfully.

Information about this error message and troubleshooting steps

It can take a moment for an account to recognize a recent purchase.

Information about what can prevent buying a character boost

What to do if you buy a character boost but you don't see it the character selection screen or it doesn't boost your character when you use it

What to do if you are short on Balance to complete a purchase

Information about the boost with World of Warcraft: Shadowlands

Troubleshooting a missing Whomper after purchase.

A two hour refund timer exists if you purchase the wrong essence.