What to do if you didn't receive a Hearthstone product after purchasing it on the Battle.net Shop or in-game on a desktop computer
Information on Hearthstone Refunds.
Information on missing card packs or other content from a pre-purchase of a Hearthstone expansion.
All sales in Hearthstone are final. Please double-check your order before you enter your password to finalize your payment.
Hearthstone items purchased from Google Play were not delivered in the game.
Why you may not receive a guaranteed legendary after opening ten Hearthstone packs
Hearthstone items purchased from Amazon were not delivered in the game.
What to do if you do not receive the 3 Saviors of Uldum packs from completing Tombs of Terror adventure
What to do if you didn't receive card pack rewards after participating in Choose Your Champion
What to do if you didn't receive the 3 Rise of Shadows card packs from completing a chapter of the Dalaran Heist