Cet article n’a pas été traduit en français.
La version anglaise est disponible ci-dessous.
La version anglaise est disponible ci-dessous.
Support Site Shows Open Ticket and I Can't Close It
Problèmes courants
- I have a stuck ticket
- Cannot dismiss the warning: "You have received a ticket response. Click here to read it"
- Unable to dismiss message: "Your ticket requires additional information"
- I have a notification in World of Warcraft that I have a ticket open, even though I haven't made any ticket
If you are seeing a notification of an open Customer Service help-request:
- Go to your Ticket History
- In your Active Tickets, ensure that you Mark as Resolved any Answered help-request
- Click on View Archived Tickets and verify if you have any Cancelled help-request. If you do, click on it once
- Clear cache and cookies in your browser
Note: If this only happens when logged in World of Warcraft, try to Reset your User Interface.
If the problem persists, contact us.
Veuillez vous connecter afin d’envoyer vos commentaires.
Avez-vous trouvé cet article utile ?
Excellent ! Merci de nous aider à nous améliorer en notant les propositions suivants de 1 à 5 étoiles :
Nous sommes navrés d'apprendre cela. Nous aimerions savoir ce qui ne va pas. Cochez tout ce qui correspond :
Merci pour votre retour !
