A chargeback is the return of funds after a customer successfully disputes a payment with their financial institution.

We will usually remove content from an account when there is a chargeback on the associated transaction. In certain situations, a chargeback will result in your game account being locked.

To resolve a Blizzard Shop chargeback, select an option below. Chargebacks of Blizzard Gear Store purchases must be handled through your financial institution.

My account is Inactive

If your game status is Inactive, add a new subscription.

If you receive an error while trying to purchase from the Blizzard Shop, contact us.

My account is Suspended

If your game status is Suspended, visit your Transaction History, open the chargeback order, and click the Repay Chargeback button. Your game will be unlocked as soon as your payment is processed—this should take no more than 24 hours.

If there is no repayment button, add a credit card to your Blizzard Account Payment Methods and contact us. If you don't have a credit card, we also accept Blizzard Balance. Visit our Blizzard Gift Cards article for information on where you can purchase Blizzard Balance cards.

Character Boost

To unlock your boosted character, buy a new boost in-game and apply it to the locked character on the character select screen.

Other Character Services

To unlock your character, visit your Transaction History, open the chargeback order, and click the Repay Chargeback button. Your character will be unlocked as soon as your payment is processed—this should take no more than 24 hours.

If there is no repayment button, add a credit card to your Blizzard Account Payment Methods and contact us. If you don't have a credit card, we also accept Blizzard Balance. Visit our Blizzard Gift Cards article for information on where you can purchase Blizzard Balance cards.

If the product was removed from your Blizzard account, purchase it again in the Blizzard Shop.

If the order was for a game or expansion, you won't lose any game progress.

If the order was for loot boxes, you will receive new loot boxes with new random loot.

To unlock your game, visit your Transaction History, open the chargeback order, and click the Repay Chargeback button. Your game will be unlocked as soon as your payment is processed—this should take no more than 24 hours.

If there is no repayment button, add a credit card to your Blizzard Account Payment Methods and contact us. If you don't have a credit card, we also accept Blizzard Balance. Visit our Blizzard Gift Cards article for information on where you can purchase Blizzard Balance cards.