Wersja anglojęzyczna poniżej.
Didn't Receive My Overwatch Loot Boxes
Najczęstsze problemy
- I bought loot boxes but I don't see them in-game
- I'm missing the loot box I earned from Role Queue
I play on console
Loot boxes purchased in the Blizzard website can only be used in the PC version of Overwatch.
If you play Overwatch on console, you must buy the loot boxes from in-game. If you purchased loot boxes in our website by mistake, please submit a refund.
I play on PC
Loot boxes earned in-game
Bonus loot boxes earned from Role Queue are always Classic loot boxes. During an active event, click on the PREV button to see and open your Classic boxes.
Purchased or gifted loot boxes
If you made a purchase in the Blizzard Shop and you don't see it in-game, you may have logged in with the wrong Blizzard account or BattleTag.
Otherwise, there may have been a problem with your payment. Log in to your Transaction History and check your order status in the dropdown menu below. If the loot boxes were a gift, please talk to your friend.
If there is no order, it means your payment attempt was immediately rejected by your payment provider.
Before you try again:
- If you were using a saved payment method, remove the payment method from your account and add it again. Make sure all information is accurate.
- Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.
- Try buying through our website. Make sure that you log in with the correct BattleTag.
If the problem persists, contact your payment provider for assistance or choose another of our Accepted Payment Methods.
Your payment did not complete.
You will not be charged for incomplete orders. Your payment provider might hold the funds for a while, even after your order was canceled or failed. These holds of funds are called authorization holds and are a common banking practice. Your payment provider should release your funds shortly. Only your payment provider can remove an authorization hold.
Before you try again:
- If you were using a saved payment method, remove the payment method from your account and add it again. Make sure all information is accurate.
- Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.
- Try buying through our website. Make sure that you log in with the correct BattleTag.
If the problem persists, contact your payment provider for assistance or choose another of our Accepted Payment Methods.
Your loot boxes were removed because your payment was charged back. You can place a new order. Visit our Chargeback Repayment Options article to learn more.
Your payment did not complete. You will not be charged for incomplete orders.
Before you place a new order, please contact Customer Support.