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Game Install or Update Stuck at 0 B/s

Atualizado: 3 semanas atrás
ID do artigo: 56618

Problemas comuns

  • Game update starts and then stops downloading/installing showing 0 b/s on the progress bar

If your region is currently patching or undergoing maintenance there might be a known issue affecting all players. Check @BlizzardCS on Twitter, or the technical support forums linked at the bottom of this article, for information on any ongoing issues.

These issues are usually caused by connection problems or another program blocking the update from completing. Try the following steps to resolve this error.

  1. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  2. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  3. Reset your network devices to make sure your router hasn't become flooded with data.
  4. Release and renew your IP and flush your DNS to resolve any network conflicts.
  5. Disable any proxies that may interfere with the login module.
Advanced Troubleshooting
  1. Try creating a new administrator account to resolve permissions issues.
  2. Run a security scan to remove any viruses or malware infections.
  3. Uninstalling and reinstalling the Blizzard App may resolve rare launcher issues.
  4. Run the repair tool to repair any damaged game files.
  5. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.