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Paid with Boleto, Didn't Receive the Product
- Ran out of game-time while my boleto payment is processing
- Deposited the money several days ago, and have not yet received the email from PayU or the product
Boleto bancario, Oxxo, and Cobro Express payments will complete within 24 hours. However, if these payments are initiated on Fridays, weekends, or holidays they may not process until the next business day.
It is not possible for customer support to speed up the cash payment process or manually grant the product. If you suspect there was error with your payment, please contact us and attach a clear scan or photo of your boleto and receipt to your support ticket.
All other PayU payments will process within 15 minutes.
Note: Make sure the verification code on your receipt matches the barcode on your boleto. If it does not match, you must contact the bank or retailer where the boleto was paid.