Hearthstone Disconnection Problems

Updated: 3 months ago
Article ID: 112209
Relevant Games:

Common Problems

  • Losing connection to matches in Hearthstone
  • Getting kicked to the login screen in Hearthstone

Before trying any of the following steps check the BlizzardCS Twitter for any service interruptions.

  1. Reset your network devices to make sure your router hasn't become flooded with data.
  2. Release and renew your IP and flush your DNS to resolve any network conflicts.
  3. Update your drivers to resolve any compatibility issues.
  4. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  5. Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
  1. If you're using a VPN, try removing it.
  2. Disable any proxies that may interfere with the login module.
  3. Run a security scan to remove any viruses or malware infections.
  4. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  5. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
  1. Reset your network devices to make sure your router hasn't become flooded with data.
  2. Release and renew your IP and flush your DNS to resolve any network conflicts.
  3. Update your drivers to resolve any compatibility issues.
  4. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  5. Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
  1. If you're using a VPN, try removing it.
  2. Disable any proxies that may interfere with the login module.
  3. Run a security scan to remove any viruses or malware infections.
  4. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  5. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
  1. Make sure Hearthstone is updated to the latest version.
  2. If connected to a Wi-Fi network, switch to your mobile network.
  3. Close all other running apps on your device and try again.
  4. If you experience issues on an Android device, try clearing the Hearthstone app's cache data.
    1. Navigate to the Hearthstone app settings, press Clear Cache, then relaunch the app.
    2. Navigate to the Hearthstone app settings, press Clear Data, then relaunch the app.
      Note:Clear Data restores the app to its default state. You will not lose any information in Hearthstone.
  5. Uninstall and resintall the application on your device.

Tried everything here?

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