Common Problems
- Hearthstone isn't accepting my payment
- Error: Purchase Failed. Oops! Something went wrong. Please try again later.
Log in to your Transaction History and check your order status in the dropdown menu below.
If there is no order, it means your payment attempt was immediately rejected by your payment provider or if your purchases are restricted by Parental Controls.
Before you try again:
- If you were using a saved payment method, remove the payment method from your account and add it again. Make sure all information is accurate.
- Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.
- Try buying through our website. Make sure that you log in with the correct BattleTag.
If the problem persists, contact your payment provider for assistance or choose another of our Accepted Payment Methods.
Your payment did not complete.
You will not be charged for incomplete orders. Your payment provider might hold the funds for a while, even after your order was canceled or failed. These holds of funds are called authorization holds and are a common banking practice. Your payment provider should release your funds shortly. Only your payment provider can remove an authorization hold.
Before you try again:
- If you were using a saved payment method, remove the payment method from your account and add it again. Make sure all information is accurate.
- Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.
- Try buying through our website. Make sure that you log in with the correct BattleTag.
If the problem persists, contact your payment provider for assistance or choose another of our Accepted Payment Methods.
Your game will be locked until the chargeback is repaid. Visit our Chargeback Repayment Options article to learn more.
Your payment did not complete. You will not be charged for incomplete orders.
Before you place a new order, please contact Customer Support.