- Purchased a game-time code but it's for the another region
- Claimed a game-time code and didn't add game-time to my account
- Error: "Sorry, you are not eligible to add World of Warcraft game time to your account."
If you recently purchased game time from the Blizzard Shop for the wrong region, you can check if the order is eligible for a refund. If the order cannot be refunded, or you purchased your game time from a different vendor, you will need to reach out to the vendor for a refund and purchase additional game time for the correct account.