Paid a Subscription But My Account is Still Inactive

Updated: 4 months ago
Article ID: 12340
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Common Problems

  • The Shop said I subscribed but no game-time was added to my account
  • Received an email saying my subscription is frozen
  • Unable to pay a subscription with credit card or PayPal

If your account appears inactive after you tried to set up a subscription, your payment may have failed. Log in to your Transaction History to check your order status. If you see no order, or your order shows as failed, check our Credit Card and PayPal payment troubleshooting articles and try again.

If your payment method does not allow recurring payments, you can buy Game Time instead of a subscription.