Where Is My Refund?

Updated: 2 weeks ago
Article ID: 12378
Relevant Products:

Common Problems

  • I have not received my money back from a refund 
  • Still waiting for my money to return after a cancellation

Note: Refunds are not guaranteed in most situations. Once you request a refund, do not access the game again until you have received a reply. It may result in your refund being denied.

Refunds are not available in all situations. There is usually a review process before a refund is granted or denied. Depending on current volume of incoming tickets, the review process may take anywhere from a couple of hours to a couple of days.

If you used the self-service refund request on the website and the refund was granted, that process will complete immediately. Tickets submitted to Customer Support goes through a different process and these refunds may take up to 72 hours to process on our end if they are approved.

Refunds usually take 3-10 business days to fully complete with the money being returned to the original payment method. (Business days do not include weekends or holidays.) In very rare circumstances refunds can take longer.

Once an order is showing as Refunded in your account's order history, Customer Support has no ability to speed up the refund process. Processing times for the credit back to your original form of purchase is completely dependent on your financial institution.