Blue Screen Crashes in Blizzard Games

Updated: 4 months ago
Article ID: 127261

Common Problems

  • My computer crashed while I was playing a Blizzard game
  • My computer rebooted unexpectedly
  • My computer displayed a "blue screen of death" in the middle of a game

This issue is not supported by Blizzard Customer Service as it is not caused by a Blizzard product. We've provided some suggestions below, but you will need to consult your computer manufacturer or a local technical troubleshooter if the issue persists.


Blue screen crashes indicate a critical system error has occurred. These will only happen on Windows systems, and sometimes indicate a corrupted operating system or failing hardware.
  1. Update your drivers and operating system
  2. Check your system for potentially unwanted programs and malware with a security scan
  3. Close background applications
  4. Use System File Checker to scan your operating system files for errors
  5. Check for overheating
  6. Scan your RAM for errors
  7. Consult your computer manufacturer or a local technical troubleshooter for further assistance. Blizzard Customer Service cannot assist with this issue as it is not caused by a Blizzard product.