Stuck on Blizzard Update

Updated: 9 months ago
Article ID: 13366
Relevant Games:

Common Problems

Download stuck on the "Updating Setup Files" step.

Getting stuck on the Updating Setup Files loading screen may indicate that the Blizzard Update Agent is having issues installing the game. If you're stuck longer than a few minutes on this screen, follow the troubleshooting steps below:

  1. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  2. Try closing background applications to resolve any software conflicts.
  3. If you're using a Mac, Repair Disk Permissions to resolve any permission conflicts with logon modules.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.