Missing Extra Backpack Slots

Updated: 2 months ago
Article ID: 137430
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Common Problems

  • I removed my authenticator and my extra backpack slots are gone.
  • Where did the stuff from my authenticator backpack slots go?

When you attach the Blizzard Authenticator and Blizzard Phone Notifications to your account, your primary backpack size is increased. If you remove either the Authenticator or Phone Number, your backpack reverts to its original size and the items in those slots are moved to free slots in another bag.

It can take up to 30 minutes after both security features have been added before your extra backpack slots are available—log out of the game and back in if they don't unlock. If you wait 30 minutes and still can't use the extra slots after relogging, reset your user interface to resolve any possible conflicts with addons.

Note: If you have no free bag space when the extra slots are removed, the items will be added when you free up bag space, or they will be mailed to you.