Hearthstone Lockups and Crash Errors

Updated: 5 months ago
Article ID: 14215
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Common Problems

  • Error "Oops! The game crashed!"
  • I'm crashing frequently in Hearthstone on my PC, please help!
  • Hearthstone crashes whenever I try to play it

For assistance with mobile devices, please visit Troubleshooting Hearthstone Crashes on Mobile Devices.

If you experience a crash with a blue or black screen error message, a crash to your desktop, or if your computer completely locks up while playing Hearthstone, make sure your computer meets the Hearthstone System Requirements.

If your system meets the requirements, follow the steps below to resolve the issue.

  1. Update your drivers and operating system to resolve any compatibility issues.
  2. Run the repair tool to repair any damaged game files.
  3. Deck tracking software can interfere with the game client and cause it to crash. Try uninstalling any deck trackers you are running.
  4. Close all other applications to resolve software conflicts and free up resources.
  5. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  6. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forum or contact us.