Pink Mercy Charity Skin Not Appearing on Console After Purchase

Updated: 2 years ago
Article ID: 160621

Common Problems

  • Purchased the Pink Mercy skin on my PS4 but never got it in game.
  • I bought the new Pink Mercy skin on my Xbox One and it never showed up.
  • Can I purchase the Pink Mercy skin on my Nintendo Switch?

We do not have access to payment details for purchases made through console networks, but these basic steps may resolve this issue:

  1. Reboot your console
  2. Log out of your Xbox Live or PlayStation Network account and back in
  3. Restart Overwatch

Check your console's live status page for issues which may affect product delivery:

If after completing these steps your loot boxes are still missing, please contact the relevant support for assistance:

Note: The Breast Cancer Research event that rewarded the Pink Mercy skin ended on May 21, 2018. The Pink Mercy skin can not be purchased for Nintendo Switch.