Common Problems
- I am getting an error when I try to enter my game key into the website
- When I enter my code, the page says the code doesn't exist
Usually the problem when you're getting an error entering your code is that part of a letter/number has been scratched off and/or is being read incorrectly.
The number "8", for instance, can sometimes be confused with the number "6" or the number "9". Additionally, depending on the type of code, "8" can often be mistaken for "B" or vice-versa. Try substituting some of the letters in the code for different similar-looking numbers.
It's important to keep in mind that most redeemable codes are associated with a certain region or currency. Your Blizzard account may only accept the codes that match your account region.
If you are unable to figure out the code on your own, contact Customer Support and include a clear photo of the code on the card.