Unable to purchase or download game due to age restrictions

Updated: 4 weeks ago
Article ID: 177385
Relevant Products:

Common Problems

  • Getting error: You are not allowed to access this content at this time.
  • I added the wrong date of birth and now I can't purchase the game.
  • Can you update my date of birth so that I can download the game?

Certain games available through Blizzard can only be purchased or downloaded if the date of birth on the account meets the minimum age requirements.

If you are below the minimum age requirements or if  the date of birth on your account was entered incorrectly, you will receive the error "You are not allowed to access this content at this time". This error message indicates that you are restricted from purchasing this game due to the game's PEGI Rating.

If you made a mistake when entering your date of birth in our shop on a browser, you can fix this issue by clearing the cache and cookies in your browser and trying again. If you made a mistake when entering your date of birth in our shop in the Battle.net App, you can fix this by Deleting the Battle.net Cache Folder. If the problem continues, please contact us for assistance.

Refer to the table below for information on age-restricted games.

GameMinimum Age
Call of Duty18
Diablo II16
Diablo III16
Overwatch12
Starcraft II16
Warcraft III: Reforged12