World of Warcraft: Companion App Lockups and Crash Errors

Updated: 2 weeks ago
Article ID: 177501

Common Problems

  • When I open the WOW Companion App, it crashes or gives me an error.
  • I receive "An error occurred while authenticating your account. If this persists, please contact Customer Service."
  • I receive Error 74600104 when opening the WOW Companion App.

If you are having trouble opening the World of Warcraft Companion App on a mobile device, please try the following:

  1. Make sure you are running the most recent version of the mobile companion app
  2. Ensure your device firmware and operating system are fully up to date
  3. Close all other applications or restart the device
  4. Clear the application data and cache for the device
  5. Switch to a different region and then switch back
  6. Navigate to the WoW Companion app settings, press Clear Cache, then relaunch the app
  7. If connected to Wifi, try switching to your mobile phone data network instead or vice versa
  8. Try the troubleshooting steps for your specific device: Android, AppleAmazon
  9. Uninstall and re-install the app

If the above steps do not resolve the issue, please reach out via our mobile bug report forum.