Retrieving Item Information

Updated: 1 year ago
Article ID: 18768
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Common Problems

<div class="error-message">Retrieving Item Information</div>

If you mouse over an item in World of Warcraft and see the Retrieving Item Information message, you'll need to wait and check on the item again later—typically within 10-15 minutes. We are working on a fix for this problem, but it may pop up after patches or hot fixes.

Note: Deleting your Cache folder or logging off and on again will not resolve this problem.