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Game Install or Update Stuck on Initializing
Updated: 1 week ago
Article ID: 206714
Common Problems
- Can't install, the download is stuck on Initializing (0%)
- I can't update my game, it's been stuck at Initializing for 30 min
If you're having trouble installing or updating a game because the Battle.net Desktop App is stuck at "Initializing," try the following steps:
- Restart Battle.net Desktop App
- Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat
- Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files
- Close all other applications to resolve software conflicts and free up resources
- Update your drivers and operating system to resolve any compatibility issues
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