The Faction Change service allows you to change a single character's faction. As you complete the process, you will select your character's new race, appearance, and name.

Note: The Faction Change service is not available in WoW Classic or Burning Crusade Classic.

RESTRICTIONS

Customer Support cannot bypass any of the below restrictions.

Service Restrictions

• You cannot faction change a character in a Starter Edition account.
• You cannot faction change a Class Trial character.
• You cannot faction change a character that has another pending character service, for example, a character that started a race change and did not yet complete it.
• You cannot faction change a character that completed a character boost in the past 72 hours.
• You cannot faction change a character that completed a faction change in the past 72 hours.

In-game restrictions

• You cannot faction change a character that isn't at least level 10. In addition:
  • Demon Hunter characters must have completed the Demon Hunter starting zone quest line.
  • Worgen characters must have left Gilneas and Goblin characters must have left Kezan.
  • Any character that starts at Exile's Reach must have left Exile's Reach.
• You cannot faction change a character with active auctions on the Auction House.
• You cannot faction change a character with heirlooms in your inventory or equipped.
• You cannot faction change a character with mail in the mailbox.
• You cannot faction change a character that has a WoW Token.
• You cannot faction change a character with caged battle pets.
• You cannot faction change a character that is a Guild Master. You can either give the leadership to another member of the guild or buy a Guild Master Faction Change service.

CONSEQUENCES OF A FACTION CHANGE

Covenant Progression is entirely independent from factions and will not be impacted in any way if you faction change.

Service Consequences

• You cannot change the faction the character again for 72 hours.
• You cannot change the race of the character for 72 hours.
• You cannot restore items that you destroyed, vendored, or disenchanted before the faction change.
• If you change the name of your character, its original name will be reserved for you on the realm for 30 days.

In game Consequences

Social

• If you belong to one, you will leave your guild.
• Your World of Warcraft friend list and ignore list will be cleared (not your Battle.net friends list).

Quests, questlines, and missions

• Your quest log is cleared: all your quests are abandoned and all quest items in your inventory are destroyed. If you want to complete a quest you had in progress prior to the faction change, you must visit the quest giver to pick up the quest again and start it over.
• Faction-specific questlines do not convert, specifically, the Battle for Azeroth War Campaign. If a questline unlocks certain game content, that content won’t be available in the new faction either (see Game Content Unlocks).
• Follower, Shipyard, Champion, or Companion missions in progress are abandoned.

Achievements

• Completed achievements which are both faction and character specific will convert to their cross-faction equivalent. If the achievement is not yet completed, any partial progress will reset. For example, Nemesis achievements.
• All Argent Tournament achievements (whether in-progress or completed) will reset.
• Other achievements are account-wide and remain unaffected.

Collections (Titles, Pets, Mounts, and Transmogs)

• Faction-specific titles convert to their cross-faction equivalent.
• Faction-specific pets convert to their cross-faction equivalent: guild page and guild herald, moonkin hatchling, etc.
• Mounts do not convert. Mounts are account-wide which means faction specific mounts are faction-wide.
• Transmogs remain unaffected.

PVP

• Currencies (honor and conquest) remain unaffected.
• Progress towards the Season Rewards bar is unaffected because it is account-wide: all your characters regardless of faction contribute to the Season Rewards bar.
• After a faction change, you will not earn Hero of the Alliance or Hero of the Horde unless you obtain 50 wins in your new faction. Also, you will not earn Rank One arena rewards unless you have 150 wins on your new faction.

Reputations and Allied Races

• Faction-specific reputations will convert to their cross-faction equivalent if one exists.
• Faction-specific reputations which do not have an equivalent in the new faction will reset back to Neutral.
• Reputations with races and factions that have no allegiance to the Horde or to the Alliance remain unaffected. Allied Races have no allegiance to either faction. This means that reputation with an Allied Race will not convert to the new race. Likewise, having unlocked Heritage Armor with the original race will not unlock the Heritage Armor of the new race.
• Progress towards a faction-specific Paragon Chest will reset.
• Visit our Faction Change Reputation Conversion page for a conversion breakdown.

Game content unlocks

• Flying, Flight Paths, Portals, and Ferries
  • Pathfinder is an account-wide unlock: if you have the achievement, your character’s ability to fly remains unaffected.
  • When you change factions, you retain all the neutral flight paths you already discovered, and you automatically unlock in the new faction the basic flight paths that are equivalent to the one you discovered in your original faction.
  • Transports which are tied to a specific questline must be unlocked by completing the questline, even if you already completed the faction equivalent on the original faction. For example, the portal to Silithus and the ferry and portal to Boralus or to Dazar’Alor are all unlocked by the War Campaign .
• Account-wide unlocks remain unaffected (remain available in the new faction). This includes:
  • World quests.
  • Battle for Azeroth
    • Heart of Azeroth Essences.
    • Access to Island Expeditions, Siege of Boralus, and Kings' Rest.
  • Shadowlands
    • Memories of the Runecarver (legendary power recipes).
    • Threads of Fate.
    • Access to Torghast and Twisting Corridors.
• Faction-specific mission tables will convert to their faction equivalent, including:
  • Warlords of Draenor Garrison and Shipyard (completed buildings only).
  • Battle for Azeroth Horde Banshee's Wail and Alliance Wind's Redemption.
  • Faction-specific followers, crews, champions, or companions of any expansion.
• Other game unlocks that are faction specific will not be unlocked in the new faction. This includes Battle for Azeroth Warfronts (unlocked by War Campaign) and some transports (see Flight Paths, Portals, and Ferries).

Raid lockouts transfer with your character. You cannot continue mythic raids started prior to a faction change.