In-game Shop Grayed Out

Updated: 2 years ago
Article ID: 21657

Common Problems

  • The "shop" button is disabled for me.
  • I can't make an in-game purchase due to parental controls.

Follow these steps to resolve this problem:

  1. Activate Parental Controls.
  2. Update the Parental Control settings to allow in-game purchases.
  3. Reset your password.

To remove the controls, contact us.