Common Problems
- I want to delete a character permanently?
- I want my deleted characters to be removed from the database
- I don't want my deleted characters to appear in the character restoration list
Characters that you delete in-game remain in our database for a period of time, depending on the character's level.
| IF YOUR CHARACTER IS... | IS IT ELIGIBLE FOR RESTORATION? |
|---|---|
| Under level 10 |
No
|
| Between level 10 and 29 |
Yes, within 90 days of deletion.
|
| Between level 30 and 49 |
Yes, within 120 days of deletion.
|
| Level 50 or higher |
Yes
|
After the above retention periods, deleted characters are purged from the database and will no longer be visible on the character restoration list.
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