Chargeback Repayment Options
How a Chargeback Happens
Chargebacks occur when a payment is taken back by a financial institution, such as a bank or credit card provider. Because chargebacks happen for many different reasons, we recommend contacting your bank or credit card provider for information if one appears on your account. Because a chargeback removes funds from Blizzard, incurring one may cause a temporary lock on the appropriate account or character until the chargeback amount is repaid.
Most Acceptable Payment Methods can be used to repay a chargeback, though there are some restrictions depending on the type of chargeback.
Note: We cannot accept chargeback repayments via direct bank transfer.
How to Unlock your Account
Blizzard will usually lock a game account if there has been a chargeback. Once the chargeback has been paid using the instructions below, we will unlock the game account and any content associated with that transaction.
Note: If your account is locked for a different reason, you'll need to review our Account Banned or Suspended article.
Select a chargeback type for more information.
When a chargeback occurs for an automatically recurring subscription, the associated account will be locked. The account will remain locked and the account holder cannot use direct debit as a payment method until the chargeback is repaid.
To repay a subscription chargeback:
- Purchase a new subscription for the same duration as the one that was charged back.
- For multiple subscription chargebacks, repeat as necessary and cancel the subscription between each payment.
- When you’re finished repaying, you can add game time to your account normally without canceling.
Note: The above process must be completed manually. There is no automatic billing option to repay chargebacks.
When a chargeback occurs for digital game time, the associated account will be locked. The account will remain locked until the chargeback is repaid and the repayment has been accepted by our system. Digital game time chargebacks can be repaid on the Blizzard Order History page.
Repay Digital Game Time ChargebackNote: It may take up to 72 hours for your chargeback repayment to be accepted by our system. During this time, the account will remain locked and cannot be used for play.
When a chargeback occurs for a Character Boost service (for Battle for Azeroth upgrades, see Digital upgrade chargebacks), the associated characters will automatically be locked and they will not be available for play until the chargeback is repaid and the repayment has been accepted by our support team. To repay a Character Boost chargeback, purchase another Character Boost and use it to unlock the locked character.
If you have problems purchasing another Character Boost, contact us.
When a chargeback occurs for a character or guild service, the character for which the service was initiated will be locked and they will not be available for play until the chargeback is repaid and the repayment has been accepted by our system. Character or Guild Service chargebacks can be repaid on the Blizzard Order History page.
Repay Service ChargebackNote: It may take up to 72 hours for your chargeback repayment to be accepted by our system. During this time, the character will remain locked and cannot be used for play.
When a chargeback occurs for a WoW Token, the associated account will be locked. The account will remain locked until the chargeback is repaid and the repayment has been accepted by our system. WoW Token chargebacks can be repaid on the Blizzard Order History page.
Repay WoW Token ChargebackNote: It may take up to 72 hours for your chargeback repayment to be accepted by our system. During this time, the account will remain locked and cannot be used for play.
When a chargeback occurs for a digital upgrade, the associated game account will automatically be downgraded to the appropriate pre-upgrade account level. It will be as though the upgrade was never applied to the account. Players whose accounts are downgraded as the result of a chargeback will need to purchase and apply the upgrade again to play at the upgraded account level.
Battle for Azeroth: Please note that in addition to the account downgrade, if you used the character boost from the Battle for Azeroth upgrade, this character will remain locked and unplayable. Repurchasing the upgrade will automatically unlock this character.
When a Hearthstone chargeback occurs, the associated Hearthstone account will be automatically locked and will not be available for play until the chargeback is repaid. To repay a chargeback of this type, visit Your Order History and select the order to pay the chargeback and unlock your account.
If you can't pay the chargeback on your orders page, contact us.
When a Loot Boxes chargeback occurs, they will be removed. If they were already opened, all contained items will be removed from account, including credits (credit balance can go into negative). After repaying a chargeback, new Loot Boxes (with new loot) will be provided.
If you can't purchase Loot Boxes, contact us.
If you still need help after you follow the steps for your chargeback above, contact us.
