A chargeback is the return of funds after a customer successfully disputes a payment with their financial institution.
We will usually remove content from an account when there is a chargeback on the associated transaction. In certain situations, a chargeback will result in your game account being locked.
To resolve a Battle.net Shop chargeback, select an option below.
My account is Inactive
If your game status is Inactive, add a new subscription.
If you receive an error while trying to purchase from the Battle.net Shop, contact us.
My account is Suspended
If your game status is Suspended, visit your Transaction History, open the chargeback order, and click the Repay Chargeback button. Your game will be unlocked as soon as your payment is processed—this should take no more than 24 hours.
If there is no repayment button, add Battle.net Balance to your Battle.net account and contact us.
Character Boost
To unlock your boosted character, buy a new boost in-game and apply it to the locked character on the character select screen.
Other Character Services
To unlock your character, visit your Transaction History, open the chargeback order, and click the Repay Chargeback button. Your character will be unlocked as soon as your payment is processed—this should take no more than 24 hours.
If there is no repayment button, add Battle.net Balance to your Battle.net account and contact us.
If the product was removed from your Battle.net account, purchase it again in the Battle.net Shop.
If the order was for a game or expansion, you won't lose any game progress.
To unlock your game, visit your Transaction History, open the chargeback order, and click the Repay Chargeback button. Your game will be unlocked as soon as your payment is processed—this should take no more than 24 hours.
If there is no repayment button, add Battle.net Balance to your Battle.net account and contact us.