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Updated: 5 months ago
Article ID: 262900
Product:

Common Problems

  • I cannot play the game for free, when I add the mobile phone I receive an error
  • I cannot add my phone number to this account, I already added it to another account
  • Error: The phone number for this account is already being used by another account. Please visit the Battle.net Account Settings page to add a new phone number

You will receive this error if your phone number was already linked to a previous free game account or new paid game account that requires SMS to play. A phone number can only be linked to one free game.

If you want to play for free, you must add a different, unused phone number in your Account Settings.