Updated: 1 year ago
Article ID: 28333

Common Problems

Failed to extract required files from an archive. Please try again.

This error occurs when the Blizzard Launcher can't read recently downloaded patch files. This may be caused by hard drive corruption, missing game files, or corrupt Blizzard Agent files. Follow the steps below to resolve the issue.

  1. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  2. Run ScanDisk and defragment your hard drive to try to repair any bad sectors.

        Note: Do not defragment a Solid State Drive (SSD).
  3. Delete the Tools folder to automatically rebuild outdated or corrupt files.
  4. Repair Disk Permissions to resolve any permission conflicts with logon modules.
If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.