World of Warcraft Mount Missing from Collection

If you are missing a mount from your in-game Collection:

1. Ensure that the filters are appropriately checked
   1. Open the Collection tab
   2. Click on the Filter tab
   3. Within the Filter tab, ensure that Collected is checked. Under Sources, check All Sources
2. Try using /cast mount name or /use mount name
3. Ensure you are searching for the correct name, as mount names may be different from the name of the item you used to learn the mount.
   • For example, the item Reins of Poseidus teaches the Subdued Seahorse mount.
4. Perform a user interface reset

Note: - If you have transferred a character or game account between Battle.net accounts, you will no longer have access to the account bound mounts from the original Battle.net account.
          - If a WoW account is banned, you will no longer have access to the mounts collected on that specific banned account. They are not transferred to other accounts, making them seem "undetected" in the mount journals of your other WoW accounts. 

Shop Mounts

• Mounts may not show up in your journal until your order shows as Complete or Shipped, which can take up to 24 hours after the order is placed.
• Failed or refunded orders will remove the mount from your journal until it is purchased again.
• Mounts will only appear in the region you purchased them.