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The currency of the balance code you are trying to redeem is not supported in this region

Updated: 6 days ago
Article ID: 32784

Common Problems

  • I have a gift code for Balance but I cannot claim it
  • I have a scratch card, but the website won't let me claim it, it returns an error saying the money is in the wrong currency

You can only claim a Balance card if the currency displayed in the card is the same as the currency displayed to you in the Shop. This is determined by the Country of Residence registered in your Account Settings.

If you purchased or received a gift card for the wrong currency, please refer to the point of sale for a refund or exchange.

If you have permanently moved to a different country, update your country details and you will be able to claim your card after.