Common Problems
- I want to reset my progress in Diablo IV and reset my codex, tutorials and collections
- I would like to reset my progress, but keep my purchases
- I want to start playing from scratch again
It is not possible to reset or restart the progress of an existing Diablo IV account. Once an account is played, progress is permanently saved to the Battle.net account and there is no functionality to erase it. The experience of starting with no progress is only available to brand new Battle.net accounts.
Depending on what progress you would like reset, you may have another option.
Seasonal play includes the ability to start fresh with a new stash and with a blank talent tree, though they will retain some functionality unlocked in eternal characters or earlier seasons. Seasonal characters that are started in the same season will be able to share the same stash.
For more information on the Seasonal play option, visit the Season article on the Diablo IV wiki page.