Updated: 3 years ago
Article ID: 34401

Common Problems

Something went wrong while trying to start your installation. Please close all installers, wait 30 seconds, and then try again.
Error code: BLZBNTBTS0000005E

The desktop app tried to perform an action that conflicts with a process already running. For example, uninstalling the game while actively playing it.

  1. Wait for the current process to complete, and try again.
  2. Restart the desktop app to clear any stalled Agent processes.
  3. This error may occur when the desktop app is required but not installed. Please download and install this application and test again.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.