Updated: 3 years ago
Article ID: 34403

Common Problems

We can't complete this purchase because something about your connection has changed. Please check that you have a stable internet connection and try again.
Error Code: BLZHROBN007016

This error occurs when our servers aren't able to communicate properly with your game client. To resolve the error, try the following:

  1. Restart the desktop app to clear any stalled Agent processes.
  2. Resolve connection issues by following the steps on our support article.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums.