Could Not Resolve the Address of Your Network Proxy

Updated: 4 years ago
Article ID: 34513

Common Problems

Could Not Resolve the Address of Your Network Proxy.

This error appears when your computer is behind a proxy and we are unable to exchange data properly. Follow the steps below to resolve the issue.

  1. Disable any proxies that may interfere with the login module.
  2. Check your network configuration to find any issues with your firewall, router, or port settings.
  3. If you're trying to connect from a public network such as a school, hotel, or office, contact the network administrator to make sure their proxy is set up properly.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.