Can't Pay with SEPA Direct Debit

Updated: 8 months ago
Article ID: 36475
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Common Problems

  • I don't see the direct debit option on the Shop
  • Would like to use direct debit to pay but it isn't in the drop-down
  • I used to pay with direct debit, but now I can't

You may not be able to use SEPA Direct Debit for various reasons explained below. If you can’t use this payment method, check our Accepted Payment Methods article for other options.

Eligible Countries

SEPA Direct Debit is only available in Austria, Germany, Netherlands, and Spain. If you recently moved to one of these countries, make sure you update your registered country on your account.

Product Type Limitations

It is not possible to use SEPA Direct Debit to pay for gifts, or for some products, such as Character Boosts, WoW Tokens, Call of Duty products, Overwatch, Diablo Immortal, or Diablo II: Resurrected.

Previous Chargebacks

If you have used SEPA Direct Debit in the past and now you can’t, check if you have had a chargeback. You must repay the chargeback before you can use SEPA Direct Debit again.