Common Problems
- I don't see the direct debit (ELV) option on the Shop
- Would like to use direct debit to pay but it isn't in the drop-down
- I used to pay with direct debit, but now I can't
If you are unable to use SEPA Direct Debit for a specific product or service, it is safe to assume this payment method is not available for this specific purchase or in your country; check our Accepted Payment Methods article for other options.
ELIGIBLE COUNTRIES
SEPA Direct Debit is only available in Austria, Germany, Netherlands, and Spain. If you recently moved to one of these countries, make sure you update your registered country on your Battle.net account.
PRODUCT TYPE LIMITATIONS
Only a few services are available through SEPA Direct Debit such as World of Warcraft subscriptions, or some character services (except for Boosts and WoW tokens). Gifting is not supported for SEPA Direct Debit payments.PREVIOUS CHARGEBACKS
If you have used SEPA Direct Debit in the past and now you can’t, check if you have had a chargeback. You must repay the chargeback before you can use SEPA Direct Debit again.
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