Battle.net.exe - Unable to Locate Component

Updated: 3 days ago
Article ID: 44831
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Common Problems

This application has failed to start because api-ms-win-crt-runtime-I1-1-0.dll was not found. Re-installing the application may fix this problem.

This operating system error occurs when you are missing necessary files.

  1. Manually run the redistributable to install the missing files.
    1. Navigate to C:\program files (x86)\battle.net\redist\
    2. Run vc_redist.x86.exe and try to open the Blizzard Battle.net desktop app again.
  2. Run Windows Update. The Windows Update link works best with Internet Explorer.

    Note: The newest service packs may not automatically install when you run Windows Update. You must manually choose to install new service packs in Windows Update.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.