For specific instructions on retrieving game logs, select your operating system and the game for which you need error logs.

 

World of Warcraft

  1. Open the Blizzard Battle.net desktop app, click the World of Warcraft icon on the left, and select Show in Explorer from the Options menu.
  2. In the _retail_ folder inside of the World of Warcraft folder, find the Errors folder. If it does not exist, you do not have any error reports.
  3. If the Errors folder exists, copy the newest .txt error report to your desktop. The error report creation date is included in the file name.

Overwatch

  1. Open your Documents folder. This folder is typically accessed in the Start menu.
  2. Open the Overwatch folder.
  3. Open the Logs folder.
  4. Open the Errors folder.
  5. Find the latest Overwatch.txt file. This is your error report.

Diablo III

  1. Open the Blizzard Battle.net desktop app, click the Diablo III icon on the left, and select Show in Explorer from the Options menu.
  2. Inside the Diablo III folder, open the InspectorReporter > Reported Bugs folder.
  3. You may see many folders that are date stamped. Each one will have a crash log inside.
  4. Open the newest folder and find the D3Debug.txt file. This is your error report.

StarCraft II

  1. Open your Documents folder. This folder is typically accessed in the Start menu.
  2. Open the StarCraft II folder.
  3. Open the GameLogs folder. You may see many folders that are date stamped. Each one will contain a crash log.
  4. Open the newest folder and find the Error.txt file. This is your error report.

StarCraft Remastered

  1. Press Windows Key+R to open the Run dialogue.
  2. Type %localappdata%\Temp into the Run field and press Enter.
  3. Find the BlizzardError folder.
  4. Upload the most recent .Txt file.

Hearthstone

  1. Open the Blizzard Battle.net desktop app, click the Hearthstone icon on the left, and select Show in Explorer from the Options menu.
  2. In the Hearthstone folder, find the Output_log.txt and ConnectLog.txt files. These are your error reports.

Heroes of the Storm

  1. Open your Documents folder. This folder is typically accessed in the Start menu.
  2. Open the Heroes of the Storm folder.
  3. Open the GameLogs folder. You may see many folders that are date stamped. Each one will contain a crash log.
  4. Open the newest folder and find the Error.txt file. This is your error report.

Overwatch Voice Chat

  1. Open your Documents folder via the Start menu
  2. Open the Overwatch folder
  3. Open the Logs folder
  4. Locate Overwatch.log, this is your voice chat log
 

World of Warcraft

  1. Navigate to Macintosh HD/Applications/World of Warcraft/_retail_/Errors.
  2. Attach the most recent file.

Diablo III

  1. Navigate to /Applications/Diablo III/InspectorReporter/ReportedBugs.
  2. You may see many folders that are date stamped. Each one will have a crash log inside.
  3. Open the newest folder and locate the file marked D3Debug.txt. This is your error report.

Starcraft II

  1. Open Finder.
  2. Hold the Option (Alt) key and select Library from the Go menu on the system menu bar.
  3. Navigate to ~/Library/Application Support/Blizzard/Starcraft II/Gamelogs.
  4. You may see many folders that are date stamped. Each one will have a crash log inside.
  5. Open the newest folder and locate the Error.txt file. This is your error report.

StarCraft Remastered

  1. Open Finder.
  2. Hold the Option (Alt) key and select Library from the Go menu on the system menu bar
  3. Navigate to ~/Library/Application Support/Blizzard/Starcraft/Errors
  4. Each error is date stamped. Upload the most recent .txt file.

Hearthstone

  1. Open Finder.
  2. Hold the Option (Alt) key and select Library from the Go menu on the system menu bar.
  3. Navigate to Logs/Unity/
  4. Find the Player.log file. This is your error report.

Heroes of the Storm

  1. Open Finder.
  2. Hold the Option (Alt) key and select Library from the Go menu on the system menu bar.
  3. Navigate to ~/Library/Application Support/Blizzard/Heroes of the Storm/Gamelogs.
  4. You may see many folders that are date stamped. Each one will have a crash log inside.
  5. Open the newest folder and locate the Error.txt file. This is your error report.