- The Battle.net desktop app shows "Game is Running" but Hearthstone doesn't launch.
- Hearthstone window does not show after clicking play.
To fix any incompatibilities causing this problem, try the following steps:
Update your drivers to resolve any compatibility issues.
Reset your in-game options to resolve crashing and performance problems.
Configure your security software's exception list to allow Blizzard applications to run.
Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
- Run the repair tool to repair any damaged game files.
Try closing background applications to resolve any software conflicts.