Hearthstone Launches But Doesn't Start

Updated: 8 months ago
Article ID: 93270
Product:

Common Problems

  • The Battle.net desktop app shows "Game is Running" but Hearthstone doesn't launch.
  • Hearthstone window does not show after clicking play.

To fix any incompatibilities causing this problem, try the following steps:

  1. Update your drivers to resolve any compatibility issues.
  2. Reset your in-game options to resolve crashing and performance problems.
  3. Configure your security software's exception list to allow Blizzard applications to run.
  4. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  5. Run the repair tool to repair any damaged game files.
  6. Try closing background applications to resolve any software conflicts.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forum or contact us.