Friends Missing

Updated: 2 days ago
Article ID: 9597

Common Problems

  • I can't see my Real ID friends in the app, but I can see them in-game
  • All of the friends I added using BattleTag have disappeared
  • My friends list is empty

If cannot see your friends on your friends list, try the following steps to troubleshoot:

  1. Make sure you have the friends list expanded to show all of your friends
    1. Go to Desktop Application 
    2. Click on the friends list in the upper right hand corner
    3. Make sure Favorites and Friends lists are maximized
  2. Verify that you're in the correct region in the Desktop Application:
    1. Click the icon drop-down menu in the top left-hand corner
    2. Choose Log out
    3. From the Login screen, check the dropdown menu above the email entry box to ensure you are logged in to the same region as your friends
  3. To make sure that your account cache is uploading properly, reset your password
  4. To clear corrupted files from your computer's cache, delete your cache and files 

If you continue to have trouble with your friends list after going through the above steps, contact us for assistance.