Battle.net Friends Missing

Updated: 1 week ago
Article ID: 9597
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Common Problems

  • I can't see my Real ID friends in the app, but I can see them in-game
  • All of the friends I added using BattleTag have disappeared
  • My friends list is empty

If you cannot see your friends on your Battle.net friends list, try the following steps to troubleshoot:

  1. Make sure you have the friends list expanded to show all of your friends
    1. Go to Battle.net Desktop Application 
    2. Click on the friends list in the upper right hand corner
    3. Make sure Favorites and Friends lists are maximized
  2. To make sure that your account cache is uploading properly, reset your password
  3. To clear corrupted files from your computer's cache, delete your Battle.net cache and files 
If your account is registered to the United Kingdom and you are under 18, this may indicate that your social features are disabled due to new Age Appropriate Design Code regulations. You can read about how to fix this in the Parental Controls article.

If you continue to have trouble with your friends list after going through the above steps, contact us for assistance.