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Mouse Pointer Invisible

Updated: 6 months ago
Article ID: 9740

Common Problems

  • The mouse cursor is missing in World of Warcraft
  • None of the Blizzard games have a pointer that is working correctly

Select the game you are playing.

 
  1. Open the Battle.net App, select World of Warcraft on the left, then click and select Show in Explorer.
  2. Open the World of Warcraft game folder.
  3. Open the _retail_ folder. 
  4. Right-click Wow.exe and select Properties.
  5. Click the Compatibility tab.
  6. Make sure Override high DPI scaling behavior is checked. Select Application from the dropdown list.
    Note: If this option is missing, check if you have Windows updates available.
  7. Click OK then rerun the game.

Windows 7, Windows 8.1

  1. Right-click on your desktop and select Screen Resolution.
  2. Click Make text and other items larger or smaller.
  3. Change the size to either Smaller or Medium. (Our games are not compatible with the Larger setting.)
  4. Select Apply.
  5. Restart your computer.

Windows 10

Any of these steps may resolve the issue.
  • Mouse Settings
  1. Press Windows Key-Q to open the search menu.
  2. Search: Ease of Access Mouse.
  3. Under the Pointer Size section, select the first or second option.
  • Resolution Settings
    1. Right-click desktop and select Display Settings.
    2. Adjust the Change size of text... slider to the left.

    If the above steps do not resolve the issue, try the following:

    1. Open the Battle.net Desktop App, click the World of Warcraft icon on the left, and select Show in Explorer from the Options menu
    2. Open the World of Warcraft game folder
    3. Open the _retail_ folder. 
    4. Open the WTF folder.
    5. Open the Config.wtf file with the Notepad app.
    6. Add a line to the bottom with this text: SET gxCursor "0"
    7. Save and close the file.
    1. Open the Battle.net App, select StarCraft II on the left, then click and select Show in Explorer.
    2. Open the StarCraft II game folder.
    3. Right-click StarCraft II.exe and select Properties.
    4. Click the Compatibility tab.
    5. Make sure Override high DPI scaling behavior is checked. Select Application from the dropdown list.
      Note: If this option is missing, check if you have Windows updates available.
    6. Click OK then rerun the game.

    Windows 7, Windows 8.1

    1. Right-click on your desktop and select Screen Resolution.
    2. Click Make text and other items larger or smaller.
    3. Change the size to either Smaller or Medium. (Our games are not compatible with the Larger setting.)
    4. Select Apply.
    5. Restart your computer.

    Windows 10

    Any of these steps may resolve the issue.
    • Mouse Settings
    1. Press Windows Key-Q to open the search menu.
    2. Search: Ease of Access Mouse.
    3. Under the Pointer Size section, select the first or second option.
    • Resolution Settings
      1. Right-click desktop and select Display Settings.
      2. Adjust the Change size of text... slider to the left.
      1. Open the Battle.net App, select Diablo III on the left, then click and select Show in Explorer.
      2. Open the Diablo III game folder.
      3. Right-click Diablo III.exe and select Properties.
      4. Click the Compatibility tab.
      5. Make sure Override high DPI scaling behavior is checked. Select Application from the dropdown list.
        Note: If this option is missing, check if you have Windows updates available.
      6. Click OK then rerun the game.

      Windows 7, Windows 8.1

      1. Right-click on your desktop and select Screen Resolution.
      2. Click Make text and other items larger or smaller.
      3. Change the size to either Smaller or Medium. (Our games are not compatible with the Larger setting.)
      4. Select Apply.
      5. Restart your computer.

      Windows 10

      Any of these steps may resolve the issue.
      • Mouse Settings
      1. Press Windows Key-Q to open the search menu.
      2. Search: Ease of Access Mouse.
      3. Under the Pointer Size section, select the first or second option.
      • Resolution Settings
        1. Right-click desktop and select Display Settings.
        2. Adjust the Change size of text... slider to the left.
        1. Open the Battle.net App, select Overwatch on the left, then click and select Show in Explorer.
        2. Open the Overwatch game folder.
        3. Right-click Overwatch.exe and select Properties.
        4. Click the Compatibility tab.
        5. Make sure Override high DPI scaling behavior is checked. Select Application from the dropdown list.
          Note: If this option is missing, check if you have Windows updates available.
        6. Click OK then rerun the game.

        Windows 7, Windows 8.1

        1. Right-click on your desktop and select Screen Resolution.
        2. Click Make text and other items larger or smaller.
        3. Change the size to either Smaller or Medium. (Our games are not compatible with the Larger setting.)
        4. Select Apply.
        5. Restart your computer.

        Windows 10

        Any of these steps may resolve the issue.
        • Mouse Settings
        1. Press Windows Key-Q to open the search menu.
        2. Search: Ease of Access Mouse.
        3. Under the Pointer Size section, select the first or second option.
        • Resolution Settings
          1. Right-click desktop and select Display Settings.
          2. Adjust the Change size of text... slider to the left.
        1. Open the Battle.net App, select Hearthstone on the left, then click and select Show in Explorer.
        2. Open the Hearthstone game folder.
        3. Right-click Hearthstone.exe and select Properties.
        4. Click the Compatibility tab.
        5. Make sure Override high DPI scaling behavior is checked. Select Application from the dropdown list.
          Note: If this option is missing, check if you have Windows updates available.
        6. Click OK then rerun the game.

        Windows 7, Windows 8.1

        1. Right-click on your desktop and select Screen Resolution.
        2. Click Make text and other items larger or smaller.
        3. Change the size to either Smaller or Medium. (Our games are not compatible with the Larger setting.)
        4. Select Apply.
        5. Restart your computer.

        Windows 10

        Any of these steps may resolve the issue.
        • Mouse Settings
        1. Press Windows Key-Q to open the search menu.
        2. Search: Ease of Access Mouse.
        3. Under the Pointer Size section, select the first or second option.
        • Resolution Settings
          1. Right-click desktop and select Display Settings.
          2. Adjust the Change size of text... slider to the left.
        1. Open the Battle.net App, select Heroes of the Storm on the left, then click and select Show in Explorer.
        2. Open the Heroes of the Storm game folder.
        3. Right-click Heroes of the Storm.exe and select Properties.
        4. Click the Compatibility tab.
        5. Make sure Override high DPI scaling behavior is checked. Select Application from the dropdown list.
          Note: If this option is missing, check if you have Windows updates available.
        6. Click OK then rerun the game.

        Windows 7, Windows 8.1

        1. Right-click on your desktop and select Screen Resolution.
        2. Click Make text and other items larger or smaller.
        3. Change the size to either Smaller or Medium. (Our games are not compatible with the Larger setting.)
        4. Select Apply.
        5. Restart your computer.

        Windows 10

        Any of these steps may resolve the issue.
        • Mouse Settings
        1. Press Windows Key-Q to open the search menu.
        2. Search: Ease of Access Mouse.
        3. Under the Pointer Size section, select the first or second option.
        • Resolution Settings
          1. Right-click desktop and select Display Settings.
          2. Adjust the Change size of text... slider to the left.

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