Can't Claim Token for Balance

There are some restrictions on claiming a WoW Token for Battle.net Balance:

• In Cataclysm Classic WoW Tokens can only be consumed for Game Time, not for Battle.net Balance.
• You can’t claim a WoW Token for Battle.net Balance if you are at or near the balance cap. See Balance Restrictions for details.
• Only Tokens purchased with gold from the Auction House can be redeemed for Balance.
• You must have game time on your World of Warcraft account.
• The country your Battle.net account is registered to must match the region your World of Warcraft account is in.
• TW and KR token cannot be changed for balance, only for game time.