Can't Claim Token for Balance

Updated: 2 weeks ago
Article ID: 97829
Relevant Products:

Common Problems

  • No option to claim a token for balance
  • Get an error when trying to redeem a token for balance

There are some restrictions on claiming a WoW Token for Battle.net Balance:

  • You can’t claim a WoW Token for Battle.net Balance if you are at or near the balance cap, see Balance Restrictions for details.
  • Only Tokens purchased with gold from the Auction House can be redeemed for Balance.
  • You must have game time on your World of Warcraft account.
  • The country your Battle.net account is registered to must match the region your World of Warcraft account is in.