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Account Hacked

Updated: 4 months ago
Article ID: 9852

Common Problems

  • Account was hacked
  • All items are missing
  • Password changed

If you think your account has been hacked, follow the steps below to regain access to your account and prevent future compromises.

  1. Secure your computer to avoid being hacked again after you've regained access.
  2. Once you've secured your computer, submit a ticket to recover your account.
  3. While Customer Support reviews your case and restores access to your account, review the following common methods hackers use to steal your account.

After reviewing your case, Customer Support will ask you to add a Authenticator. The Authenticator is the best security feature to keep your account safe from hackers.

Select an option to learn more about how to protect your account from hackers.