How to manage your Battle.net profile visibility and chat settings

Information on the silence penalty in Battle.net Groups

This article explains the process of speaking to a customer support representative or Game Master (GM).

Troubleshooting steps for performance problems

Instructions for troubleshooting your network to allow Blizzard services to work properly.

Troucleshooting steps for crash problems

This article highlights a few passages from the EULA that are most relevant to this policy.

The code of conduct for Blizzard Entertainment forums

A guide on running a traceroute on Windows and Mac.

How to run a pathping on Windows and Mac.